Remote Access/Control Apps
I must say I have used a number of remote control/access programs through the years and LogMeIn still delivers the most reliable products.
From their FREE version of remote access to their Rescue app you can’t ask for much more. You can even download their apps on most smartphones running iOS and or Android operating systems. And to me that is truly what I call remote support. When I can pull out my smartphone and remote in to a server and fix problems on the go without having to get my laptop out and pull over and try to find free Wi-Fi somewhere unless I guess you have an all-access wireless card from one of the big mobile carriers.
With that being said I use LogMeIn products daily and mostly the free version and I am not sure how I could operate without them!
Craig Ellegood, CCNP 